Terms & Conditions- IndusRewards Program

• Both Current and Individual Savings account holders would be able to take the benefit of this offer. NRE Account holders are not eligible for cashback under this program.
• Unutilized points will expire 1 year after accrual
• Unutilized points will lapse on account closure
• W.E.F 1st August 2023, Reward Points accrued for a transaction will be credited to the customer within 2 working days from the date of the transaction. E.g - For transactions done on 31st August, reward points will be credited latest by 2nd September.
• W.E.F. 1st November 2024, The following T&C are applicable to accrual & redemption of reward points. The accrual and redemption of reward points on Current account has started wef 01st April'22.

• Requests once made at the contact center for redemption of points cannot be withdrawn/ revoked by Cardholder/s, for whatever reason
• IndusInd Bank reserves the rights to withdraw / modify the offer at any time without any notice thereof.
• The Bank reserves the right at any time, without prior notice to add, delete, alter, modify, change or vary all or any of Terms and Conditions
• The IndusInd Bank Debit Cardholders that have redeemed/ will redeem points irrevocably agree that any dispute, arising out of or in connection with the redemption shall be subject to the exclusive jurisdiction of the Courts in Mumbai only irrespective of whether courts/tribunals in other areas have concurrent or similar jurisdiction and such disputes shall be governed under the provisions of Arbitration & Conciliation Act, 1996 and its amendments from time to time.
• All other regular IndusInd Bank Debit Card conditions apply.
• On placement of request for redemption of points accumulated, wholly or in part, by Cardholder against Cashback, such number of points as request for redemption will be immediately deducted from the Cardholder's accumulated number of points as of that date.
• The term Cashback may be used interchangeably with the merchandise/gifts redeemed via the catalogue.

*Schedule-I

The following transactions are not eligible to earn IndusReward Point:

•  Transactions made on merchant categories - Mutual Funds & other Investments, Insurance, Fund Transfers, and Payment to Government
• Transactions done via Debit Card under the NetBanking section and Online Debit Card + PIN transactions
• Transactions on fuel, Credit Card bill payments & wallet funding/loading

^#Schedule-II

Successful transactions done by the Cardholder/s using Delights Debit Card will be eligible to earn IndusReward point on the following category with Merchant Category Codes as per Network Partners (Visa/MasterCard):

^#Schedule-III

Successful transactions done by the Cardholder/s using Grandé World Debit Card will be eligible to earn IndusReward point on the following category with Merchant Category Codes as per Network Partners (Visa/MasterCard):

Redemption against the IndusMoments Rewards Catalogue

• All cardholder/s availing the redemption options provided in the catalogue shall be bound by the terms and conditions mentioned herewith.
• Any action to redeem points against gifts from the catalogue by the Cardholder shall be voluntary and all products being offered are on a best effort basis.
• Eligible Cardholders need to have reward points of value greater than or equal to the number of points against which the product/s are to be redeemed. The redemption transaction will not be processed if the value of reward points held by cardholder is less than the points required to be redeemed against the product which is being request for by cardholder.
• To redeem, cardholders need to visit www.indusmoments.com and select the product of his/her choice. Customer may be required to enter one of more of the following details:
  • Customer Account Details
  • Customer Name
  • Points to be redeemed
  • Product/s against which points to be redeemed
  • Address at which to dispatch goods ( should be registered on the customer's savings account with the bank as one of the addresses)
  • Contact details in case of contact required by courier company
• The products are being provided by a third party merchant – Loylty Rewardz and IndusInd Bank does not make any warranties or representation of the quality, merchantability, suitability or availability of the products or services included in this offer.
• Redemption against product/s or goods is subject to the availability of stocks. In the event of non -availability or discontinuance of any product/s, the Bank reserves the right to substitute an item with another brand/ product of equivalent monetary value.
• In no event shall IndusInd Bank be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever arising out of or in any way connected with the use or performance of the products obtained by Cardholders under reward points redemption done through the catalogue.
• The Cardholder understands and agrees that any product/ service obtained through the catalogue redemption option is done entirely at their own discretion and risk and they will be solely responsible for any damage that results from the use of such product/s.
• On placement of request for redemption of points accumulated, wholly or in part, by Cardholder against product/s from the catalogue, such number of points as request for redemption will be immediately deducted from the Cardholder's accumulated number of points as of that date.
• The product/s requested by the Cardholder to be sent to him/her under the rewards redemption will be dispatched by courier mode wherever possible, and other means wherever required at the bank's discretion.
• The product/s requested by the Cardholder to be sent to him/her under the rewards redemption will reach the customer within approximately 21working days from the day of placing request at the contact center. The working days are defined as Monday to Friday. Please note that the delivery time may vary in case of incorrect/ incomplete shipping address information as confirmed by Cardholder placing request.
• Product/s once received cannot be exchanged with other product/s for whatever reason, except for where the products may be in damaged/ non working condition in which case the same fact needs to be brought to the notice of the Bank within 24 hours of the delivery of the product/s or goods at the cardholder's address as mentioned in the initial request for redemption. Complaint/ information of having received product/s or goods in damaged or non working condition needs to be raised by Cardholder/s at the Bank's Contact Center by calling in within above stipulated time. In all such cases the re-dispatch of replacement product/s or goods will happen as per normal dispatch/delivery process and the replaced product/s or goods will therefore be delivered within 21working days from the day of raising complaint/ informing contact center of delivery of damaged/ non working condition product/s.
• At the time of delivery of replaced product/s or goods, the Cardholder will be required to hand over the previously delivered and claimed-to-be damaged or in non working condition product/s or goods, to the courier agency or delivery personnel.
• In any such case of replacement of damaged/ non working product/s or goods the same will be replaced only with another unit/s of the same product/s or goods as were initially requested by customer. No request whatsoever for change of product/s or goods will be entertained.
• Product images used or description provided is only for representation purposes and may not be indicative of final product/ service delivered.
• Any dispute in this regard shall be directly raised and taken up with Loylty Rewardz.
• All issues raised by Cardholders with reference to product/ service delivery, quality etc will also be resolved by Loylty Rewardz.
• IndusInd Bank shall not be liable for any loss or damage whatsoever that may be suffered, or for any personal injury that may be suffered, to a customer, directly or indirectly, by use or non-use of products/services under the offer.
• The Bank also reserves the right at any time, without prior notice, to add, delete, alter, modify or change the products in the catalogue or the number of points required to redeem the products, as also to replace wholly or in part, the catalogue by another catalogue, whether similar to current catalogue or not, or to withdraw it altogether.